The world we live in is rapidly shifting to digital by default. Software is becoming the de-facto medium we buy, sell, connect, learn, live, work, and even receive treatment.
It is the responsibility of businesses and organizations to recognize this acceleration and transition accordingly. After all,
“In the age of the experience economy, the brand value of an organization is only as good as its last, worst experience.”
This may seem like a no-brainer since software and broadly technology are already such big parts of our lives already. But have you stopped to take a second to think about how all this technology works together or gets fixed? Digital acceleration has been slowed by early 21st-century IT architecture, procedures, and an increasing level of unplanned work. The combination of microservices, billions of dependencies, multi-cloud environments, legacy software, and millions of lines of code – found at any organization – have made it much harder to monitor issues and predict failure points leading to increased costs and decreased efficiencies.
* ‘Digital Operations Management’ has entered the chat*
What is it?
“Most simply stated, it is weaving a digital thread across business processes in order to support the management of the end-to-end customer and employee experience across the entire business lifecycle.”
In order to do this, digital operation management software like PagerDuty’s ‘On-Call Management’ utilizes machine learning, automation, and AI to collect digital signals across the enterprise. PagerDuty then analyzes these digital signals in real-time facilitating an efficient resolution by identifying a problem and who needs to fix it. This level of “being on the same page” across the organization is practically unheard of and gives DevOps teams more freedom to accelerate innovation instead of focusing on putting out fires.
A high functioning operations ecosystem is essential for planning and execution. The whole world is relying on digital services. People have zero tolerance for any interruption to those services. The stakes are high, and every second counts when it comes to downtime and resolving issues across the enterprise.
Learn Something
TechCrunch: “Now is the time for digital operations management”
PagerDuty: “What is Ditial Operations Management?”
Digitizing Polaris: What is digital operations management?